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Note: To learn more about improving your improving your Canary devices connection, visit this article.Canary devices will automatically adjust your Watch Live video quality experience based on the strength of your connection.

To turn off Canary All-in-One or Canary View: There are a variety of reasons why your Canary device may not be able to communicate with our servers.

If you see a message on your Canary apps home screen that states "Canary is offline" your device could be unplugged, your location may be having a power outage, the camera may not be connected to the internet or the Canary cloud may have a temporary service outage.

There are a few things you can try to resolve these issues.

Note: Automatic video quality adjustment during Watch Live is not available for the Canary web app and Apple TV app.

Make sure your device or location is set in a mode that allows Watch Live.

By default, your Home mode preferences have Watch Live enabled but do not have recording enabled.

If the device loses its connection it would appear as offline in the app.

Canary can communicate the reasons for an offline error by changing the color and behavior of the LED lights located on the device.

The device may require a larger share of your connection that your network provides due speeds or ISP throttling.

Bandwidth throttling is the intentional slowing of Internet service by an Internet service provider.

The first step in troubleshooting Canary Watch live issues should always be restarting the Watch Live feed by selecting the X in the upper left hand corner of the app window.

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