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4) I have a feeling that your Staff are not well remunerated. Our hotel has responded to the review Dear JOHN O., Thank you so very much for your review of Novotel Port Harcourt, really am happy that you enjoyed your stay with us and I look forward to welcoming you back in the near future.As per the point raised, automated check-in is on process we'll soon be done, varieties of food, I have communicated with the department responsible to act on it accordingly, pressing iron is always available on request.

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Sincerely, Israel Okorie Novotel Port Harcourt My air conditioner was not working properly and there is quite a bit of delay for room service.

The receptionist should be more professional and stop paying attention to familiar faces and treat request on first come basis.

The details of such guest ought to be in your system.

2) Try and bring in more variety in your food (the protein in your national food).

I was shocked to see a bill for 30k instead of 16K. Not fair at all Our hotel has responded to the review Dear JOY H., We very much appreciate your comments regarding your stay at the Novotel Port Harcourt.

It is always a pleasure to receive feedback form our guest. I am sure that this feedback will help redirect the focus of our team to a satisfactory and accurate customer service attitude.

Our hotel has responded to the review Dear TIMSON O., We very much appreciate your comments regarding your stay at the Novotel Port Harcourt.

It is always a pleasure to receive feedback form our guest. I am sure that this feedback will help redirect the focus of our team to a satisfactory and personalized customer service attitude.

I really understand how frustrated you feel when the bill presented before you was over your consumption.

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